Premium Guest Recovery Controller
About the role
To manage and deliver live, bespoke, irregular operations recovery and premium concierge-style re-accommodation tailored specifically for premium guests across the network. This role ensures that team performance aligns with Etihad’s premium service standards, maximizing high-value customer retention through bespoke s…
Requirements
• Experience: Min. 5 years in airline operations or customer service, with 3 years focused inside an Operations Control, Hub, or Reservation setting. • Internal Applicants: Min. 2 years in reservations or check-in with strong technical background in passenger service systems. • Education & Technical Skills: High School Certification required (University Degree preferred). Must possess comprehensive working knowledge of global reservation systems, DCS, and international passenger rights frameworks.