Senior Officer - Customer Insights & Personalisation
About the role
MAIN OBJECTIVE OF ROLE To transform modeled customer data into clear, actionable insights that enhance customer experience, informed business decisions, and support personalization initiatives. KEY RESPONSIBILITIES Analyses customer behavior, lifecycle trends, digital interactions, and transaction patterns to generate…
Requirements
Bachelor's Degree (3+ years) Fluent in English A minimum of 3 years of experience in analytics or business intelligence, ideally in customer‑focused industries (retail, e‑commerce, travel, telecom, loyalty). Strong proficiency in SQL and Excel. Experience with data visualization tools (Tableau, Looker, etc.). Understanding of CX analytics, customer datasets, and digital behavior metrics. Years with qualifications: 5 - 7 years, Years without qualifications (if applicable): 7 - 9 years