Guest Relations Officer
About the role
To investigate and respond to guest feedback in a timely and appropriate manner. Adhere to SLAs and manage the relationship with guests to help turn a negative experience into a positive one, whilst protecting Etihad’s brand Accountabilities • Fully investigate and resolve the issue, speaks persuasively and convincing…
Requirements
· Bachelor’s degree · Minimum 2–3 years of experience in Guest Relations, Customer Service, Hospitality, Aviation, or a similar customer-facing environment. · Experience in handling guest complaints and service recovery processes is Knowledge Skills · Excellent verbal and written communication skills in English. · Additional language proficiency would be an advantage. · Strong customer service orientation and guest advocacy mindset. · Ability to manage challenging situations with professionalism and empathy. · Excellent interpersonal, influencing, and problem-solving skills. · Proficiency in Microsoft Office applications and customer service systems. · Ability to work in a fast-paced and multicultural environment.