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Airline · Customer Service

Product Manager - Customer Data Platforms (CDP)

Etihad Airways
Abu Dhabi, United Arab EmiratesPosted 6 days agoApply soon

About the role

Synopsis The Product Manager is responsible for delivering Guest 360 capabilities, with a strong focus on Customer Data Platforms (CDP), customer journey analytics, and data-driven customer experience. Acting as the bridge between business, data, and engineering teams, the Product Manager translates customer needs int…

Requirements

Education & Experience 7+ years’ experience as a Product Owner Product Manager or in a similar role within data, digital, or customer platforms Hands-on experience with Customer Data Platforms (CDPs) such as Adobe, Salesforce, or FirstHive Strong understanding of customer journey analytics, personalization, and omnichannel CX Proven ability to manage backlog, prioritize features, and deliver value-driven outcomes Experience measuring and improving product usage, adoption, and performance metrics Strong stakeholder management, communication, and cross-functional collaboration skills Experience working in Agile environments (Scrum, SAFe)

Original source

careers.etihad.com