Airline · Customer Service
Premium Guest Recovery Controller- UAE Nationals Only
Etihad Airways
Abu Dhabi, United Arab EmiratesPosted 3 days agoApply soon
About the role
This role is responsible for managing and delivering live, bespoke recovery solutions during irregular operations, ensuring Etihad’s premium service standards are upheld. Acting as a 24/7 concierge-style recovery agent, the Controller provides proactive, high-touch support to Business, First, and VIP guests, safeguard…
Requirements
Experience Minimum 5 years in airline operations or customer service, with at least 3 years in Operations Control, Hub, or Reservation environments. Internal Applicants Minimum 2 years in reservations or check-in, supported by a strong technical background in passenger service systems. Education & Technical Skills