Contact Centre Agent
About the role
Deliver exceptional customer support by attending to calls and providing first-call resolution, ensuring compliance with company standards and procedures. The role aims to optimize customer satisfaction while achieving individual revenue and service targets. Key Responsibilities First Call Resolution Handle customer e…
Requirements
Secondary Education : Minimum qualification required, ideally complemented with courses in reservation and ticketing. Customer Service Background : 1–2 years of experience preferred, with at least 1 year in airline reservations or contact centre operations. Contact Centre Knowledge : Understanding of workflows, processes, and customer interaction standards. Reservation Systems : Basic knowledge of Sabre or other airline reservation systems is an advantage. Communication Skills : Strong verbal communication abilities, with fluency in English and additional languages as required. Technical Proficiency : High level of computer literacy and comfort with digital tools.