Premium Guest Recovery Supervisor
About the role
To lead, coach, and oversee a team of dedicated controllers delivering live, bespoke, irregular operations recovery and premium concierge-style re-accommodation tailored specifically for all premium guests across the network. This role ensures that team performance aligns with Etihad’s premium service standards, maxim…
Requirements
Education & Experience Experience: Min. 5 years in high-touch customer service, guest relations, or recovery in aviation, including explicit supervisory experience. • Technical Background: Desirable min. 3 years in airline reservations or check-in roles with extensive exposure to global ticketing and Departure Control Systems (DCS). • Education & Knowledge: Bachelor’s degree in Business Administration, Aviation, or Hospitality Management. Expert command of international passenger rights, GCAA/IATA frameworks, and premium service recovery methodologies.